Terms & Conditions

  • Indigoextra Ltd Terms and Conditions – SEO and Link Building

    Date of last revision - 17 December 2021

    1              Definitions

    The following definitions apply to these Terms and Conditions:

    Content: Content written by Indigoextra Ltd or its employees, sub-contractors or consultants.  This includes, but is not limited to:

    • Content for guest posts, adverts, social media pages and links.
    • Keyword reports
    • Content for the client’s website
    • Other text or images created by Indigoextra Ltd.

    Contract:  The client’s acceptance of a quotation from Indigoextra Ltd;

    Client: the individual or company who purchases services from Indigoextra Ltd;

    Service:  The content writing, on-page SEO and link building services performed by Indigoextra Ltd or its employees, sub-contractors or consultants.

    VAT:  Value Added Tax chargeable under UK law (currently 20%)

    Indigoextra Ltd. are registered at 25 Ford Ave, Loscoe, Heanor, Derbyshire, DE75 7LR.
    VAT No. GB 994867929   Company No. 05801744
    Indigoextra Ltd. also trade as French SEO Team.

    2       Application of Conditions

    By accepting a proposal or quote from Indigoextra Ltd. the client agrees to these terms and conditions.

    These terms and conditions shall apply to all contracts for SEO and shall prevail over inconsistent terms or conditions in client communications, including confirmation of order, briefs or acceptance of quotes by letter or email.

    Proposals or quotes sent by Indigoextra Ltd. are valid for 2 months from the date they are sent, provided that Indigoextra Ltd. has not previously withdrawn them.

    3       Conditions

    YOU ARE RECOMMENDED TO PAY PARTICULAR ATTENTION TO CLAUSES 20 – 24, THE LIMITATION OF LIABILITY

    Indigoextra’s obligations

    1. Indigoextra Ltd. will aim to provide the initial content within:
    • 2 weeks of receipt of initial payment where the total content is under 3,000 words
    • 4 weeks where the total content is between 3,001 and 10,000 words
    • A duration to be agreed at the time for projects of over 10,000 words.
    1. Indigoextra shall use all reasonable endeavours to deliver the content and links to the Customer within the dates specified in this Contract.
    2. Should any link not meet the quality criteria provided in the proposal, Indigoextra Ltd will replace it at no extra charge, provided they are notified by the Customer within 1 month of sending the link report to the Customer.
    3. For the guest posting work, some webmasters insist on using their own images. When this happens, Indigoextra Ltd. will use any unique images they create for the Client elsewhere, so the total number of images created will always be the same or more.
    4. Should the Customer notify Indigoextra Ltd. that any link has disappeared within 6 months of receipt of a specific link report, then Indigoextra Ltd. will replace the link at no extra charge on the same or an equivalent website.
    5. Indigoextra Ltd is not responsible for the content or changes on third party websites. 
    6. It is acknowledged that the services provided are on a non-exclusive basis and Indigoextra Ltd is free to supply services to other businesses of a similar or competing nature as the Customer. Notwithstanding the foregoing, Indigoextra Ltd. will not provide the same Content to their other Customers.
    7. Indigoextra Ltd. provides no warranties or guarantees regarding the outcome of predicted results produced by any given SEO or link building campaign.
    8. Indigoextra Ltd shall have no liability to the Customer in the event that their service is prevented or delayed due to events or accidents beyond its control, including strikes, failure of a utility service or transport, acts of God, war or natural disasters, including those effecting its suppliers or sub-contractors.

    Customer obligations

    1. The Customer shall use commercially reasonable efforts to respond promptly to requests for information from Indigoextra Ltd. relating to the service, such as selecting keywords and specifying URLs.
    2. Indigoextra Ltd will submit all content to Customer for Customer to review content and provide feedback on it.  Unless the Customer responds to the contrary within 7 days of receipt, they shall be deemed to have approved the content. Indigoextra Ltd will complete one round of edits if required. Indigoextra Ltd shall have no liability for any errors in respect of content which has been passed to the Customer for approval.
    3. If Indigoextra’s service is prevented or delayed by any act or omission of the Customer or their representatives, Indigoextra Ltd shall not be liable for any costs incurred by the Customer from such prevention or delay. In particular, on-page SEO work cannot be completed until the Customer has provided Indigoextra Ltd. with FTP and/or CMS login details to their site.
    4. Without the written authorization of Indigoextra Ltd, the Customer shall not at any time from the start of the contract to within 6 months after the termination of the contract, offer paid work on either an employed or self-employed basis to any member of Indigoextra Ltd’s team, whether engaged as an employee or sub-contractor of Indigoextra Ltd.
    5. The Customer shall inform Indigoextra Ltd of any changes to its website that may affect Indigoextra’s ability to perform the services, including, but not limited to, changing the URLs (web addresses) of pages that Indigoextra Ltd. are linking to.
    6. The Customer shall keep any quotes, contracts or proposals from Indigoextra Ltd. confidential except to their employees, consultants or advisors.

    Payment

    1. The Customer agrees to pay invoices by PayPal or bank transfer at the pre-agreed dates. 
    2. Should a payment be made via PayPal it will incur a 2.5% additional charge to cover PayPal fees.
    3. Any overdue invoices will be subject to an admin charge of 20 Euros and interest at 0.2% of the overdue amount per week that the payment is overdue. 
    4. In the event that any invoice becomes overdue, Indigoextra reserve the right to stop all work on the Customer’s site and all services until the invoice is paid.

    Limitation of Liability

    1. This section details the complete financial liability of Indigoextra Ltd and its employees, agents or sub-contractors in respect of:
    • Any breach of the contract;
    • All services provided;
    • All statements and tortious acts or omissions (including negligence).
    1. The position of a website with Search Engines may vary depending on changes to the content of the website, ongoing updates in algorithms and other sites adding or changing links to a Customer’s site.  Indigoextra Ltd. therefore does not guarantee a benefit from their SEO and link building service and is not liable for any factors outside of their control.
    2. Indigoextra Ltd. cannot control content or other links on its partner sites.  If the Customer would prefer that any links be removed, they should notify Indigoextra Ltd in writing and Indigoextra Ltd will request that the link be removed.
    3. Nothing in these conditions limits or stops Indigoextra Ltd’s liability in the event of:
      1. Death or physical injury as a result of Indigoextra Ltd’s negligence; or
      2. Any liability or damage incurred by the Customer due to fraud or fraudulent misrepresentation by Indigoextra Ltd;
    4. Indigoextra’s maximum liability including for breach of statutory duty or negligence, misrepresentation, or otherwise resulting from their performance or services of this contract shall be limited to the amount paid or payable by the Customer to Indigoextra under this Contract in the three months immediately preceding the month in which the event (or first in a series of connected events) occurred.

    Jurisdiction

    1. This contract and any legal dispute arising from it shall be governed in accordance with the law of England and Wales.
    2. In the event that there is any claim or dispute arising from this contract, both parties shall at first attempt to reach an amicable settlement through good faith negotiations between the parties’ representatives, such negotiations not to exceed 30 days.  If this cannot be achieved, they shall resolve the dispute in an English court.

    Intellectual Property

    1. Indigoextra reserve the right to state that they have completed the SEO for the Customer’s website and to include the Customer’s logo or screenshot of the Customer’s website on their own sites.
    2. All content written or created by Indigoextra Ltd. shall remain the intellectual property of Indigoextra Ltd.  On receipt of payment for the applicable content, Indigoextra Ltd. shall grant to the Customer all intellectual property rights to the content at no extra charge on a worldwide, perpetual basis.  Content created by Indigoextra Ltd. may be used as examples of work on Indigoextra Ltd’s own websites, but will not be used to promote other Customer sites.
    3. The Customer is responsible for ensuring that they hold all copyright and related permissions for any content that they supply to Indigoextra, such content will remain the intellectual property of the Customer and they agree to licence the rights to Indigoextra Ltd. to use it as necessary for Indigoextra Ltd to perform its obligations under this Contract.

     

  • Indigoextra Ltd Web Design Terms and Conditions

    Date of last revision - 25 April 2016

    Indigoextra Ltd. is registered at 25 Ford Ave, Loscoe, Heanor, Derbyshire, DE75 7LR.

    Application of Conditions

    By accepting a proposal or quote from Indigoextra Ltd the client agrees to these terms and conditions.

    These terms and conditions shall apply to all contracts for graphic design, web design and development and shall prevail over inconsistent terms or conditions in client communications, including confirmation of order, briefs or acceptance of quotes by letter or email.

    Proposals or quotes sent by Indigoextra Ltd. are valid for 2 months from the date they are sent, provided that Indigoextra Ltd has not previously withdrawn them.

    Indigoextra’s Obligations

    1.      Indigoextra Ltd shall use reasonable endeavours to deliver the web design, graphic design and web development within the timeframe agreed.

    2.      Unless otherwise agreed, Indigoextra Ltd will create websites using the Drupal Content Management System (CMS), which is open source software.

    3.      Unless otherwise agreed, all content for the website will be provided by the client, alternatively Indigoextra can write content for an additional fee.

    4.      Members of Indigoextra Ltd will be available in order to define the precise requirements of the project, complete all the development work and to provide training where required.

    5.      After the initial web graphic design is agreed, Indigoextra Ltd reserves the right to not implement further changes should they be significantly different from the agreed design.  Where possible, changes will be implemented, specifically:

    a.    Modifying text will always be possible and need not be precisely defined at the graphic design stage.

    b.    Modifying the overall layout if different to the design will be carried out if there is a clear advantage or need for it that arises during the process (the design will include flexibility in the layout of the core text block).

    c.    Modifying the functionality of the site differently to that proposed will only be done where absolutely required in order to implement a required piece of functionality listed in the Functional Specification, or will be completed at an additional fee.

    6.      Unless the client requests otherwise, Indigoextra Ltd will create the website on a development server, with a web address like dev2.indigoextra.com.  This will be made known to the client on completion of the Drupal theme.

    7.      After the site is complete, Indigoextra Ltd will transfer the site from the development server to the live server.  This will either be hosted by SiteGround or by the client.

    8.      Indigoextra Ltd will ensure that the site looks good on screens of 1000px wide and higher and in a range of browsers including Internet Explorer 9, Firefox, Opera and Safari.

    9.      In the unlikely event that the client should wish to transfer ongoing web development or hosting to a different provider, then providing all outstanding payments have been settled, Indigoextra Ltd will provide all FTP details, passwords and other information necessary and will facilitate this process.

    10.  Should any invoices become 2 weeks or more overdue, then Indigoextra Ltd reserve the right to cease all work on the project and to take the website offline.  This in no way affects Indigoextra’s statutory rights, including the right to be paid for their work.

    Client Obligations

    1.      Unless agreed otherwise, the client will provide rough design ideas. Indigoextra Ltd will modify this to create a complete graphic design as a PSD document and on Client approval, will convert this to a Drupal theme.

    2.      The Client agrees to:
    a. Give detailed feedback on the initial graphic design within 4 days of receipt.
    b. Respond promptly to any queries that are essential to answer in order to progress with the web development work and to be available during the design process.
    c. Pay all invoices on time.

    3.      Should all of the conditions of the previous clause be met, Indigoextra Ltd will complete the design and development work within the pre-agreed timeframe.  In the event that this isn’t achieved, Indigoextra Ltd. will reimburse 0.5% of the total cost to the client, per week that the project is overdue.  If any of the dates in the above clause are postponed, including a delay in payment, Indigoextra Ltd reserves the right to postpone the completion date by the same duration.  Similarly if extra functionality is requested and implemented, this will also cause a delay in completion.

    4.      In order to continue to use a pre-registered domain name, the client will need to provide Indigoextra Ltd with login details to the domain name registrar, or be able to change the Domain Name Settings (DNS) themselves.  Alternatively, Indigoextra can purchase a domain name on behalf of the client.

    5.     The Client is responsible for ensuring that they hold all copyright and related permissions for any content (both images and text) that they supply to Indigoextra, such content will remain the intellectual property of the Client and they agree to licence the rights to Indigoextra Ltd. to use it as necessary to fulfil their web design and SEO service.

    5.      On receipt of final payment, ownership of the website will be transferred to the client.

    Payment

    6.      The client agrees to pay invoices by PayPal or bank transfer at the pre-agreed dates. 

    7.      Any overdue invoices will be subject to an admin charge of €20 and interest at 0.2% of the overdue amount per week that the payment is overdue.

    Limitation of Liability

    YOU ARE RECOMMENDED TO PAY PARTICULAR ATTENTION TO THIS SECTION

    8.      This section details the complete financial liability of Indigoextra Ltd and its employees, agents or sub-contractors in respect of:

    ·         Any breach of the contract;

    ·         All services provided;

    ·         All statements and tortuous acts or omissions (including negligence).

    9.      Nothing in these conditions limits or stops Indigoextra Ltd’s liability in the event of:

    ·         Death or physical injury as a result of Indigoextra Ltd’s negligence; or

    ·         Any liability or damage incurred by the client due to fraud or fraudulent misrepresentation by Indigoextra Ltd;

    10.  Indigoextra’s maximum liability including for breach of statutory duty or negligence, misrepresentation, or otherwise resulting from their performance or services of this contract shall be limited to the amount paid or payable by the Customer to Indigoextra under this Contract in the three months immediately preceding the month in which the event (or first in a series of connected events) occurred.

    Intellectual Property

    11.  Indigoextra Ltd will not use an identical design on other clients websites, however reserve the right to use the same or similar functionality developed for the client’s site as it wishes, including using the same functionality on other sites or releasing aspects of functionality as an open source Drupal module. 

    12.  Any content provided by the client will remain the intellectual property of the client and they agree to licence the rights to Indigoextra Ltd. to use it as necessary to fulfil their design service.

    13.  On receipt of final payment all intellectual property rights for the design and logo provided by Indigoextra shall pass to the client.

    14.  Indigoextra Ltd reserves the right to be acknowledged as the creators of the website, by having a link to www.indigoextra.com in the footer of the client’s website.  This could simply say ‘Web Development’.

    15.  Indigoextra can also reference the client’s website on their own websites and in other publications.

    Jurisdiction

    All contracts and any legal disputes arising from them shall be governed in accordance with English law.  In the event that there is any claim or dispute arising from this contract, both parties shall at first attempt to reach an amicable settlement and if this cannot be achieved, shall resolve the dispute in an English court.

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    More Information

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  • Indigoextra Ltd Privacy Policy

     
    Date of last revision - 25 May 2018
     
    This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make an enquiry from https://www.indigoextra.com/ (the “Site”).
     
    PERSONAL INFORMATION WE COLLECT
     
    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
     
    We collect Device Information using the following technologies:
     
        - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
     
        - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
        - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
     
    Additionally when you contact us, or subscribe to our newsletter, we collect certain information from you, including your name, email address, phone number and IP Address (this tells us which city and country you are in).  We refer to this information as “Contact Information.”
     
    When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Contact Information.
     
    HOW DO WE USE YOUR PERSONAL INFORMATION?
     
    We use this Contact Information to:
    Communicate with you;
    When in line with the preferences you have shared with us, send an occasional newsletter relating to SEO.
    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
     
    SHARING YOUR PERSONAL INFORMATION
     
    We share your Personal Information with third parties to help us use your Personal Information, as described above, but will never sell your Personal Information to third parties. 
    We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.
     
    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
     
     
    DO NOT TRACK
    Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
     
    YOUR RIGHTS
    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
     
    Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you request a service through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information may be transferred or stored outside of Europe.
     
    DATA RETENTION
    When you contact us through the Site, we will maintain your Contact Information for our records unless and until you ask us to delete this information.
     
    CHANGES
    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
     
    CONTACT US
    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at seo@indigoextra.com or by mail at:
     
    Indigoextra, 25 Ford Avenue, Loscoe, Derbyshire, DE75 7LR, United Kingdom.
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